Hyderabad police arrested an ex-Coinbase customer service agent in late December 2024, marking a significant development in the ongoing investigation into a massive Coinbase data leak that exposed nearly 70,000 customer records.
A self-service portal is a secure website where your customers can find their own answers, manage their accounts, and fix problems without ever needing to contact a support agent. Think of it as your company's digital concierge—always on, always ready to help.
Every organisation makes mistakes. It's not the error that defines your brand, but the recovery. A well-crafted apology can transform a negative customer experience into a moment of profound loyalty, turning a dissatisfied customer into a vocal advocate.
An employee self-service portal is your personal, secure dashboard for everything work-related. Think of it as the one-stop shop where you can handle all those essential HR tasks yourself—pulling up payslips or updating your address—without digging through paperwork.
Think of client database software as the central nervous system for your entire CX. It’s what transforms scattered bits of data into a unified, actionable profile for every person you do business with. It's a tool built to organize & manage every piece of information related to your customers.
A sudden internet problem pops up or a weird charge appears on your bill, and you start searching for help, dreading the thought of a long phone call. Thankfully, the du customer service online chat is often the quickest way to get things sorted, connecting you with support almost instantly.
In the fast-paced world of the UAE, nobody has time to wait on hold. Immediate support isn't just a preference. That's where the du customer service online chat comes in—it’s the go-to channel for getting real-time answers about your billing, tech support questions, all without picking up the phone.
Toku Enters Middle East Market with its First Regional Deployments, marking a significant expansion for Asia Pacific's leading AI-powered 360° customer experience. The company has launched operations in Bahrain and Qatar, powering contact centre operations for a major on-demand services enterprise.
The UAE Ministry of Human Resources and Emiratisation has made significant progress in its digital transformation efforts by using artificial intelligence in its call centre operations.
IKEA NZ opened its doors for the first time on December 4, marking a historic moment for the furniture retailer in the Pacific. The store launch in Auckland represented years of anticipation from Kiwi shoppers who had long awaited the arrival of the flat-pack furniture brand on their shores.
Retention rate and churn rate are the pulse checks of your business—two sides of the same coin that tell you whether customers are sticking around or walking out the door.
Relationship management is crucial for companies to interact with everyone who matters to their business—from customers who buy their products to suppliers who keep their operations running smoothly. It serves as a guide for building and maintaining connections that create real business value.
