Customer Service Outsourcing Made Simple – Customer-Service.cx

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Toku Enters Middle East Market with Its First Regional Deployments

Toku Enters Middle East Market with its First Regional Deployments, marking a significant expansion for Asia Pacific's leading AI-powered 360° customer experience. The company has launched operations in Bahrain and Qatar, powering contact centre operations for a major on-demand services enterprise.

Dec 19, 2025

by Emily Carter

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UAE Deploys AI to Slash Call Centre Response Times by 90%

Dec 19, 2025

IKEA New Zealand Pauses Customer Support Amidst Launch Demand Struggles

IKEA New Zealand Pauses Customer Support Amidst Launch Demand Struggles

Dec 18, 2025

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Customer Service Customer Service

How to Seamlessly Integrate Outsourced Support with Your In-House Team

Dec 13, 2025

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Customer Service Customer Service

Navigating Data Security and Compliance in Outsourced Customer Service

Dec 13, 2025

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Customer Service Customer Service

Essential Qualities to Look for in Multilingual Customer Service Agents

Dec 13, 2025

A futuristic office with professionals collaborating alongside AI holograms and glowing digital data stream...

Customer Service Customer Service

Emerging Technologies Transforming Customer Service Outsourcing

Dec 13, 2025

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Customer Satisfaction Customer Satisfaction

Top Benefits of 24/7 Customer Support for Global Brands

Dec 13, 2025

by Emily Carter

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Customer Satisfaction Customer Satisfaction

Top Trends Shaping the Future of BPO and CX in 2025

Dec 13, 2025

by Emily Carter

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Split-screen showing a team of customer support reps in a modern office and a globe with glowing lines

Customer Satisfaction Customer Satisfaction

Outsourcing vs. Offshoring: What’s Best for Your Customer Support Needs?

Dec 13, 2025

by Emily Carter

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Customer Strategy Customer Strategy

Best Communication Tools for Managing Global Support Teams

Dec 13, 2025

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Customer Strategy Customer Strategy

Best Practices for Training Remote and Outsourced Support Teams

Dec 13, 2025

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Customer Strategy Customer Strategy

Sustainable Outsourcing : Eco-Friendly Practices in Global Support Operations

Dec 13, 2025

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Customer Strategy Customer Strategy

Building Brand Loyalty Through Consistent Multichannel Support

Dec 13, 2025